Your information, handled with care

Scope and application

This policy applies to information collected through our website, enquiry forms, email, phone calls, and any advisory interactions. It does not apply to third-party websites linked from our site.

Information we collect

• Identity and contact details (name, email address, phone number).
• Basic financial and risk-planning context you share with us.
• Communication preferences and enquiry history.
• Website usage data and analytics (IP address, device type, browser, pages visited).
• Cookies and similar tracking technologies (see Cookies section below).

Why we collect your data

• To respond to enquiries and provide advisory support.
• To assess your needs and suggest suitable products or services.
• To arrange consultations and connect you with the right advisor.
• To maintain accurate client records and comply with regulatory obligations.
• To improve our website, communications, and service quality.

Lawful basis for processing

We process personal information based on consent, contractual necessity, compliance with legal obligations, or legitimate interests (such as improving services and responding to your requests). Where consent is required, you may withdraw it at any time without affecting prior lawful processing.

How we share information

We only share personal information when necessary for service delivery or compliance. This may include:

• Insurers or product providers to obtain quotes or place cover.
• Service partners supporting communications, hosting, or analytics.
• Regulators or legal authorities where required by law.

We do not sell or trade your personal information.

Cross-border transfers

Where information is processed outside South Africa, we ensure that appropriate safeguards are in place and that the recipient provides adequate protection of personal information as required by POPIA.

Data retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or to comply with legal and regulatory requirements. Once information is no longer required, we securely delete or anonymize it.

Your rights

• Request access to your personal information.
• Correct or update inaccurate information.
• Request deletion where lawful and applicable.
• Object to processing or request restrictions.
• Withdraw consent for specific processing activities.

Security measures

We implement reasonable technical and organizational safeguards to protect personal information against loss, misuse, unauthorized access, and disclosure. Access is limited to authorized staff and advisors who require the information to perform their duties.

Cookies and analytics

We use cookies and similar technologies to improve site performance and understand visitor behavior. You can control cookies via your browser settings. Disabling cookies may affect some site functionality.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children without appropriate consent.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, and material changes will be communicated where appropriate.

Contact us

If you have any privacy-related questions, requests, or complaints, please contact Netco Risk so we can assist you promptly.